Privacy Policy

We collect information that you provide directly to us when you create an account, use our services, or communicate with us.

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services.
• Personalizing your experience and providing content relevant to your interests.
• Processing transactions and sending related information, including confirmations and invoices.
• Sending technical notices, updates, security alerts, and support messages.
• Responding to your comments, questions, and requests.
• Monitoring and analyzing trends, usage, and activities in connection with our Services.
• With your consent, sending marketing communications about new features, offers, and updates. You can withdraw consent at any time via the unsubscribe link in any email.

We do not sell your personal data. We may share information about you as follows:

We may also share information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

We use the following third-party services to operate Leenkies. Each service has its own privacy policy governing how they handle your data:

• Stripe: Processes payments for subscriptions and digital product sales. Stripe collects payment information directly and is PCI-DSS compliant. Stripe Privacy Policy
• Google: Provides calendar sync and Google Meet integration for bookings. When you connect your Google account, we access your calendar availability and can create events on your behalf. Google Privacy Policy
• Customer.io:We use Customer.io for transactional and, where consented, marketing email communications. Your data is processed in Customer.io's EU data center. Customer.io Privacy Policy
• Resend: We use Resend for transactional email delivery. Resend Privacy Policy
• Google Analytics: With your consent, we use Google Analytics 4 to collect anonymized usage data about how you interact with our platform. Google Analytics uses cookies to distinguish users and track sessions. No personally identifiable information is shared with Google. Google Privacy Policy

We request only the minimum permissions necessary: calendar read/write access to manage bookings and the ability to create Google Meet links for virtual appointments.

Page Owner Tracking Services

Leenkies users (page owners) may optionally connect the following third-party analytics and advertising services to their public pages. When enabled, these services may collect data about page visitors:

• Google Analytics (user-configured): Page owners may add their own Google Analytics 4 measurement ID to track visitor activity on their pages. Google Privacy Policy
• Meta (Facebook) Pixel: Page owners may add a Meta Pixel to track conversions and build advertising audiences. Meta Privacy Policy
• TikTok Pixel: Page owners may add a TikTok Pixel to track conversions from TikTok ad campaigns. TikTok Privacy Policy

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Account Data: Processed on the basis of contract performance — necessary to provide you with our services.
• Usage Data: Processed on the basis of legitimate interest — to improve and secure our platform.
• Billing Data: Processed on the basis of contract performance and legal obligation — necessary to process payments and comply with tax and accounting requirements.
• Marketing Emails: Processed on the basis of consent — you may opt in to receive marketing communications and withdraw consent at any time.
• Transactional Emails: Processed on the basis of contract performance — necessary to deliver service-related communications such as order confirmations and appointment reminders.
• Analytics Cookies: Processed on the basis of consent — analytics cookies are only set after you explicitly accept them via the cookie consent banner. You may withdraw consent at any time by clearing your browser storage, and the consent banner will reappear.

Some of our service providers (including Stripe, Google, Customer.io, and Resend) are based outside the European Union. When your data is transferred to these providers, it may be processed in countries that do not offer the same level of data protection as the EU.

These data transfers are safeguarded through Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring that your personal data receives an adequate level of protection regardless of where it is processed.

We use essential cookies necessary for the platform to function, such as session and authentication cookies. These do not require consent.

In addition, with your explicit consent, we use Google Analytics 4 which sets the following cookies:

• _ga: Used to distinguish unique users. Expires after 2 years.
• _ga_<container-id>: Used to persist session state. Expires after 2 years.

Analytics cookies are only set after you explicitly consent via the cookie banner shown to users in regions where consent is required (such as the EEA, UK, and Switzerland). In other regions, analytics data is collected by default.

You can withdraw consent at any time by clearing your browser's local storage. The consent banner will reappear on your next visit. You can also set your browser to refuse cookies, though some parts of the platform may not function properly.

Page Owner Tracking

Leenkies users (page owners) may enable third-party analytics and advertising pixels on their pages, including Google Analytics, Meta (Facebook) Pixel, and TikTok Pixel. When enabled, these services may set their own cookies and collect visitor data as described in their respective privacy policies. These tracking scripts are only loaded after you provide consent in jurisdictions where consent is required. You can withdraw consent at any time through the cookie consent banner on any Leenkies page.

We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy.

• Active Accounts: We retain your data while your account is active and for a reasonable period thereafter.
• Deleted Accounts: When you delete your account, we remove your personal data within 30 days, except as required for legal, tax, or accounting purposes.
• Transaction Records: Payment and transaction data may be retained for up to 7 years for tax and accounting compliance.

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage, is 100% secure.

Leenkies is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete such information.

Users between 13 and 18 may use Leenkies only under the supervision of a parent or legal guardian who agrees to be bound by our Terms of Service.

Depending on your location, you may have the following rights regarding your personal information:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.