How Contacts Are Collected

Contacts are created automatically from three sources -- contact form submissions, product orders, and appointment bookings -- with no setup required.

The Three Sources of Contacts

Each source captures people at a different stage of interacting with your business:

1. Contact Form Submissions

When a visitor fills out the Contact Form block on your page, their name, email, and optionally phone number (if you've enabled it) are saved as a new contact.

These tend to be your broadest source of contacts -- potential leads, collaborators, media inquiries, or anyone who wants to get in touch but hasn't made a purchase yet.

2. Product Orders

When a customer buys one of your digital products, their name and email from checkout are automatically saved as a contact.

These are your highest-intent audience -- people who've already spent money and are likely receptive to future products or communications.

3. Appointment Bookings

When someone books an appointment through your Appointments block, their name, email, and any notes are saved as a contact. This applies to both free and paid bookings.

For coaches, consultants, and service providers, this is often the most valuable source -- it captures active clients engaging directly with your services.

Automatic Deduplication by Email

Leenkies uses email-based deduplication to keep your contacts clean. If the same person submits your contact form on Monday, buys a product on Wednesday, and books an appointment on Friday, Leenkies won't create three separate entries. It recognizes the matching email and maintains a single record.

This means your contacts list reflects unique individuals, not duplicate entries from repeat interactions.

Contact Metadata

Each contact record stores:

• Name -- Full name as provided (in the contact form, during checkout, or during booking).
• Email -- The email address used. This is the primary identifier for deduplication.
• Phone -- Phone number, if provided. Only populated when the phone field is enabled and the visitor fills it in.
• Source -- Whether the contact came from a form submission, product order, or appointment booking. If they've interacted through multiple channels, the source reflects their first interaction.
• Date -- When the contact was first created.

This metadata gives you context at a glance -- who they are, how they found you, and when they first engaged.

Email Notifications for Contact Form Submissions

When someone submits your contact form, you'll get an email notification with their name, email, phone (if provided), and message.

The notification is sent immediately, so you can follow up while their interest is fresh. You can reply directly to your notification email or use their address from the Contacts page.

Product orders and appointment bookings generate their own separate notifications (order and booking confirmations), but the contact form notification is specifically for new inquiries and leads.

Pro Tip: Set up a filter or label in your email client for Leenkies contact form notifications. This helps you prioritize new inquiries, especially if you get a high volume of email from other sources.