Product Fulfillment & Delivery

Fulfillment is how your product reaches the buyer after purchase. Leenkies handles it differently for Digital Goods and Digital Services.

Digital Goods: Automatic Delivery

Digital Goods are delivered automatically and immediately. You choose one of two delivery methods during setup.

File Upload Method

Upload the actual file buyers will receive. After purchase, Leenkies generates a secure download token giving them access.

How to set it up:

1. In the Fulfillment section, select File Upload.
2. Upload your file (PDFs, ZIPs, images, audio, and more are accepted).
3. Set the maximum number of downloads per purchase. This limits how many times a buyer can download using their unique token. A typical setting is 3--5 downloads -- enough for multiple devices while preventing unlimited redistribution.
4. Save your product.

What the buyer experiences:

1. After payment, they're taken to an order confirmation page with a Download button.
2. They also get an order confirmation email with a download link.
3. Clicking the link generates a secure, time-limited URL that starts the download.
4. Each click uses one download attempt. Once they've hit the limit, the link becomes inactive.

External Link Method

Provide a URL to an external resource instead of uploading a file. Useful when your product is hosted elsewhere or is a living resource that gets updated.

How to set it up:

1. In the Fulfillment section, select External Link.
2. Enter the URL where the buyer can access the product -- a Google Drive link, Notion template, Dropbox folder, membership site, or any web address.
3. Save your product.

What the buyer experiences:

1. After payment, the external link appears on their order confirmation page.
2. They also receive it in the confirmation email.
3. Clicking the link opens the external resource in a new tab.

Common use cases for external links:

• Notion templates
• Google Drive folders with multiple files
• Membership sites or course platforms
• Software download pages
• Canva template links

Pro Tip: If your external link requires the buyer to have an account (like a course platform), mention this in your product description so they know what to expect after purchase.

How Download Tokens Work

Download tokens protect your digital products from unauthorized distribution. They're unique per purchase, time-limited, and capped at a download count you configure (typically 3--10). URLs are cryptographically generated and can't be guessed. Set the limit based on how many devices your buyers might use -- 3 for tight control, 5 for a balanced default, 10 for maximum flexibility.

Pro Tip: If a buyer runs out of download attempts, you can help them through the Orders section of your dashboard. Being generous here builds trust and loyalty.

Digital Services: Manual Delivery

Digital Services require manual fulfillment because each delivery is unique and tailored to the buyer's needs.

How Manual Fulfillment Works

1. Buyer completes purchase. They fill out your custom form fields during checkout and complete payment.
2. You receive a notification. Leenkies emails you the order details, including the buyer's name, email, and all form field responses.
3. You deliver the service. Using the info provided, deliver through whatever means fits -- email, video call, shared document, custom deliverable, etc.
4. You mark the order as fulfilled. Go to your Orders page and mark it done. This updates the status so you can track completed vs. pending orders.

Managing Service Orders

Your Orders page gives a clear view of all service orders:

• Pending orders are highlighted so you can spot them quickly.
• Each order shows buyer details and form responses -- everything you need to fulfill without digging through emails.
• Click an order to see full details, including all custom form responses.
• Use Mark as Fulfilled when you've completed delivery.

Email Notifications

When a buyer purchases a Digital Service, both parties get notified:

You receive:

• An immediate notification with the buyer's form responses and order details.

The buyer receives:

• An order confirmation confirming their purchase and letting them know you'll be in touch.

Pro Tip: Respond to new service orders quickly. The buyer is most engaged right after checkout -- a prompt response makes a great first impression.

Choosing the Right Fulfillment Method