Product Fulfillment & Delivery

Fulfillment is how your product gets into the hands of the buyer after they complete their purchase. Leenkies handles fulfillment differently depending on whether your product is a Digital Good or a Digital Service. This guide explains both fulfillment workflows in detail, including how download tokens work and how to manage manual fulfillment for services.

Digital Goods: Automatic Delivery

Digital Goods are delivered automatically and immediately after purchase. There are two delivery methods, and you choose one when setting up your product.

File Upload Method

With the file upload method, you upload the actual file that buyers will receive. When a buyer completes their purchase, Leenkies generates a secure download token that gives them access to download the file.

How to set it up:

1. During product creation (or when editing a product), navigate to the Fulfillment section.
2. Select File Upload as the delivery method.
3. Upload your file. Leenkies accepts common file formats including PDFs, ZIPs, images, audio files, and more.
4. Configure the maximum number of downloads allowed per purchase. This limits how many times a single buyer can download the file using their unique download token. A typical setting is 3-5 downloads, which gives the buyer enough attempts to download on different devices while preventing unlimited redistribution.
5. Save your product.

What the buyer experiences:

1. After successful payment, the buyer is taken to an order confirmation page that includes a Download button.
2. They also receive an order confirmation email with a download link.
3. Clicking the download link generates a secure, time-limited URL that initiates the file download.
4. Each click consumes one of their allowed download attempts. Once they have reached the maximum number of downloads, the link becomes inactive.

External Link Method

With the external link method, you provide a URL to an external resource instead of uploading a file directly to Leenkies. This is useful when your product is hosted on another platform or is a living resource that gets updated.

How to set it up:

1. During product creation, navigate to the Fulfillment section.
2. Select External Link as the delivery method.
3. Enter the URL where the buyer can access the product. This could be a Google Drive link, a Notion template URL, a Dropbox shared folder, a membership site login page, or any other web address.
4. Save your product.

What the buyer experiences:

1. After successful payment, the buyer sees the external link on their order confirmation page.
2. They also receive the link in their order confirmation email.
3. Clicking the link takes them directly to the external resource in a new browser tab.

Common use cases for external links:

• Notion templates (share the Notion template URL)
• Google Drive folders with multiple files
• Membership sites or course platforms
• Software download pages
• Canva template links

Pro Tip: If your external link points to a resource that requires the buyer to have an account (like a course platform), mention this in your product description so buyers know what to expect after purchase.

How Download Tokens Work

Download tokens are a security mechanism that protects your digital products from unauthorized distribution. Understanding how they work helps you configure the right settings for your products.

Security Features

• Unique per purchase. Each buyer receives their own unique download token. Tokens cannot be shared between different purchases.
• Time-limited. Download tokens expire after a set period. This prevents old links from being shared or discovered long after the purchase.
• Download-count limited. Each token has a maximum number of allowed downloads that you configure when setting up the product. Once the limit is reached, the token is deactivated.
• Secure URLs. Download URLs are cryptographically generated and cannot be guessed. Even if someone intercepts a URL, it is tied to a specific token and subject to the same expiration and download limits.

Configuring Download Limits

When setting up file upload delivery, you specify the maximum number of downloads per purchase. Consider these guidelines:

• 3 downloads -- A conservative setting that gives the buyer a few attempts. Good for high-value products where you want tight control.
• 5 downloads -- A balanced default that accounts for the buyer downloading on a computer, phone, and tablet, plus a couple of extra attempts in case of interrupted downloads.
• 10 downloads -- A generous setting for buyers who might need the file on many devices or who frequently re-download. Suitable for lower-priced products or when you want to minimize support requests.

Pro Tip: If a buyer contacts you because they have used all their download attempts, you can assist them through the Orders section of your dashboard. Being generous with support here builds trust and loyalty.

Digital Services: Manual Delivery

Digital Services require you to manually fulfill each order. This is because each delivery is unique and tailored to the specific buyer's needs.

How Manual Fulfillment Works

1. Buyer completes purchase. The buyer fills out your custom form fields during checkout and completes payment.
2. You receive a notification. Leenkies sends you an email notification with the order details, including the buyer's name, email, and all of their form field responses.
3. You deliver the service. Using the information the buyer provided, you deliver your service through whatever means is appropriate -- email, a video call, a shared document, a custom deliverable, etc. The delivery method is entirely up to you and depends on the nature of your service.
4. You mark the order as fulfilled. Once you have delivered the service, go to your Orders page in the Leenkies dashboard and mark the order as fulfilled. This updates the order status and lets you track which orders have been completed and which are still pending.

Managing Service Orders

Your Orders page provides a clear view of all service orders and their fulfillment status:

• Pending orders are highlighted so you can quickly see which orders need your attention.
• Each order shows the buyer's details and their form responses, so you have everything you need to fulfill the service without searching through emails.
• Click on an order to see the full details, including all custom form responses.
• Use the Mark as Fulfilled action when you have completed delivery.

Email Notifications

When a buyer purchases a Digital Service, email notifications keep both parties informed:

Seller notifications (you receive):

• An immediate notification when a new service order comes in, including the buyer's form responses and order details.

Buyer notifications (the buyer receives):

• An order confirmation email confirming their purchase and letting them know you will be in touch to deliver the service.

Pro Tip: Respond to new service orders as quickly as possible. The buyer has just made a purchase and is most engaged right after checkout. A prompt response sets a great first impression and demonstrates professionalism.

Choosing the Right Fulfillment Method

Factor	File Upload	External Link	Manual Delivery
Automation	Fully automatic	Fully automatic	Manual
Best for	Downloadable files	Hosted resources	Custom services
Buyer gets	Secure download link	Direct URL	Personalized delivery
Your effort per sale	None	None	Active fulfillment
Download protection	Token-based limits	Depends on external platform	N/A
Product updates	Re-upload new file	Update external resource	Deliver updated version

Choose File Upload when you have a specific file to deliver and want download protection. Choose External Link when your product lives on another platform and you want the simplest setup. Choose Manual Delivery (Digital Service) when each order requires personalized attention and custom work.