Digital Goods vs Digital Services
When creating a product on Leenkies, you'll choose between two product types: Digital Good or Digital Service. This determines how the product is fulfilled after purchase.
Digital Goods
A Digital Good is delivered automatically and immediately after purchase -- no manual work required from you.
How Digital Goods Work
- A visitor views your product and clicks to purchase.
- They complete checkout and payment is processed through your payment provider.
- Leenkies immediately delivers the product in one of two ways:
- File Upload -- The buyer gets a secure, time-limited download link to your uploaded file, accessible from the order confirmation page and email.
- External Link -- The buyer gets a link to an external resource (Google Drive, Notion template, Dropbox, membership site, etc.).
- The order is automatically marked as fulfilled. No action needed from you.
What Digital Goods Are Best For
- eBooks and PDF guides
- Templates (spreadsheets, presentations, design files)
- Stock photos, icon packs, and design assets
- Audio files and music
- Software tools and code snippets
- Notion templates and Airtable bases
- Any product where the deliverable is a file or link
Diagram showing the Digital Goods flow: visitor purchases, payment processes, file/link delivered automatically
Digital Services
A Digital Service requires manual fulfillment from you. After the buyer purchases, you're notified and deliver the service personally.
How Digital Services Work
- A visitor views your product and clicks to purchase.
- During checkout, the buyer fills out custom form fields you defined -- collecting info you need to deliver the service (e.g., business name, preferred date, project details).
- Payment is processed through your payment provider.
- You receive an email notification with the order details and the buyer's form responses.
- You fulfill the service manually -- scheduling a call, delivering custom work, providing a consultation, etc.
- Once delivered, you mark the order as fulfilled from your Leenkies dashboard.
Custom Form Fields
When setting up a Digital Service, you configure form fields the buyer fills out at checkout. The available field types are:
- Text -- Single-line input for short responses like names or titles.
- Phone -- Phone number input.
- Textarea -- Multi-line input for longer responses like project descriptions or special instructions.
- Radio -- Mutually exclusive options where the buyer picks one (e.g., "Choose your package: Basic / Standard / Premium").
- Checkbox -- Multiple-choice options (e.g., "Select topics of interest").
You can add as many fields as you need, label them with your own question text, and mark them as required or optional.
A Digital Service checkout showing custom form fields the buyer fills out
What Digital Services Are Best For
- Consulting and coaching sessions
- Custom design work (logo design, brand kits)
- Personalized content creation (social media audits, content strategies)
- 1-on-1 tutoring or mentoring
- Done-for-you services (website setup, email configuration)
- Any product where you need specific info from the buyer to deliver
Side-by-Side Comparison
| Aspect | Digital Good | Digital Service |
|---|---|---|
| Delivery | Automatic -- immediate after purchase | Manual -- you fulfill it personally |
| Buyer Input | No custom fields needed | Custom form fields at checkout |
| Fulfillment Method | File download or external link | You deliver the service directly |
| Seller Notification | Order recorded, no action needed | Email notification with buyer details |
| Order Status | Auto-marked as fulfilled | You manually mark as fulfilled |
| Scalability | Fully scalable -- sell unlimited copies | Limited by your time and capacity |
| Setup Effort | Upload file or provide link once | Define form fields, fulfill each order |
Side-by-side flow diagram comparing Digital Good and Digital Service purchase flows
When to Use Each Type
Choose Digital Good when the deliverable is a file or link that's the same for every buyer and you want a fully automated sales process. Choose Digital Service when each delivery is unique, requires buyer-specific info, and involves your personal time or expertise.
Pro Tip: If you offer a service that includes a standard deliverable plus custom elements, consider creating two products: a Digital Good for the standard part (like a template or guide) and a Digital Service for the custom part (like a personalized review or setup). The buyer gets immediate value from the download while you work on the custom piece.