Understanding Orders
Every time a customer purchases one of your digital products through your Leenkies page, an order is created to track the transaction from payment through fulfillment. The Orders section of your dashboard gives you a centralized view of every sale, complete with customer details, payment status, fulfillment progress, and transaction history.
Navigating to Orders
To view your orders:
- Open your Leenkies dashboard.
- Click Orders in the sidebar navigation.
- You will see the Orders page, which displays a list of all your orders sorted by date with the most recent orders first.
The Orders page showing a list of recent orders with customer names, product names, amounts, and statuses
Order Information
Each order contains the following details:
Customer Details
Every order records the customer's name and email address as provided during checkout. This information lets you identify who made the purchase and reach out to them if needed. The email address is the same one used to deliver the product and send the order confirmation.
Product
The order shows which product was purchased, including the product name. If you sell multiple products, this makes it easy to see which items are driving the most sales.
Amount
The order amount is displayed in the currency the customer paid in. This is the total amount charged to the customer's card, including the full product price. Each order shows a single product purchase -- if a customer buys multiple products, each purchase creates a separate order.
Payment Status
The payment status indicates where the transaction stands in the payment lifecycle. There are four possible payment statuses:
- Pending -- The payment has been initiated but not yet completed. This status is typically short-lived and appears while the payment is being processed by Stripe. In most cases, pending orders resolve to succeeded or failed within seconds.
- Succeeded -- The payment was processed successfully and the funds have been charged to the customer's card. This is the normal, expected status for completed purchases. Succeeded orders proceed to fulfillment.
- Failed -- The payment could not be processed. This can happen if the customer's card was declined, had insufficient funds, or triggered a fraud detection rule. Failed orders do not result in any charge to the customer and do not trigger fulfillment.
- Refunded -- The payment was originally successful but has since been refunded through Stripe. The funds have been returned to the customer's card. See Handling Refunds and Issues for more details on the refund process.
Fulfillment Status
The fulfillment status tracks whether the product has been delivered to the customer. There are four possible fulfillment statuses:
- Pending -- The order has been received but fulfillment has not started yet. This is the initial status immediately after payment.
- Processing -- The fulfillment process is underway. For digital products with automatic delivery, this status is typically very brief as the system prepares and sends the download link.
- Completed -- The product has been successfully delivered to the customer. For download products, this means the customer has received their download link via email. For manual delivery products, this means you have confirmed delivery.
- Cancelled -- The fulfillment was cancelled. This can happen if the payment fails after initial processing or if the order is refunded before delivery.
Date
Each order records the date and time it was placed, giving you a chronological record of all your sales activity.
A single order detail view showing all fields: customer name, email, product, amount, payment status, fulfillment status, and date
Searching Orders
The Orders page includes a search bar that lets you find specific orders by searching for a customer's email address. This is particularly useful when a customer contacts you about their order -- you can quickly look up their purchase by typing their email into the search field.
The search is performed against customer email addresses and returns all orders associated with the matching email. This means you can see a customer's complete purchase history at a glance.
The search bar on the Orders page with an email address typed in and filtered results below
Pro Tip: When a customer reaches out with a question about their order, ask for the email address they used during checkout. This is the fastest way to locate their order in your system, especially if they purchased using a different name than they use in their communication with you.
Pagination
If you have many orders, the list is paginated to keep the page fast and manageable. Navigation controls at the bottom of the order list let you move between pages. Each page displays a set number of orders, and you can step forward or backward through your order history.
The most recent orders always appear first, so your latest sales are immediately visible when you open the Orders page. As your order volume grows, pagination ensures the page remains performant and easy to navigate.
Understanding the Order Lifecycle
A typical successful order follows this path:
- Customer clicks "Buy" on your product listing.
- Customer completes Stripe checkout and payment is processed.
- Order is created with payment status Pending.
- Stripe confirms the charge and payment status updates to Succeeded.
- Fulfillment begins -- status moves to Processing.
- Product is delivered (download link emailed) and fulfillment status updates to Completed.
This entire lifecycle usually completes within seconds for digital products with automatic delivery. You can monitor it in real time by refreshing the Orders page.
Pro Tip: Check your Orders page regularly, especially after launching a new product or running a promotion. Seeing orders come in gives you immediate feedback on how your products are performing and whether customers are completing the checkout process successfully.